Terms of service

Last updated: 14/05/2026

These Terms of Service (“Terms”) govern your use of the Heartland Coffee website (the “Site”) and any purchases you make from us. By accessing our Site and/or placing an order, you agree to be bound by these Terms. Please read them carefully. For Wholesale Account Terms & Conditions, please see below.

1. Company Information

Heartland Coffee is operated by Coffee Roasters Ltd., registered in [insert jurisdiction]. Our registered office is [insert address].

2. Prices & Payment

  • All prices are listed in GBP (£).

  • Prices are subject to change without notice, though we will endeavour to give as much notice as possible.

  • Payment must be received in full before orders are processed and dispatched.

  • We accept payment through Shopify’s secure checkout system and approved third-party providers.

3. Shipping & Delivery

  • Please see our Delivery Policy for full details.

  • We are not responsible for delays outside of our control, including courier issues, public holidays or unforeseen circumstances.

4. Returns & Refunds

  • Please see our [Returns Policy] for full details.

  • Coffee is a perishable product and cannot be returned once opened unless faulty.

5. Subscriptions

  • Subscriptions are managed via Seal Subscriptions.

  • You may pause, change or cancel your subscription at any time through your account.

  • Subscription pricing and offers are subject to change, but we will notify you in advance.

6. Intellectual Property & Website Content

  • All content on this website, including images, graphics, videos, text, and branding, remains the property of Coffee Roasters Ltd.

  • You may not copy, reproduce or distribute any content without our prior written permission.

7. Use of Our Site

  • You agree not to misuse the Site or its features (e.g., hacking, scraping or fraudulent use).

  • We reserve the right to suspend or terminate access if these Terms are breached.

8. Limitation of Liability

  • We do not accept liability for any indirect, incidental or consequential damages arising from the use of our Site or products.

  • Our total liability for any claim will not exceed the price paid for the product in question.

9. Privacy & Data Protection

  • We handle your personal information in accordance with our [Privacy Policy].

  • By using our Site, you consent to such processing and confirm that all data you provide is accurate.

10. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising in connection with these Terms, your use of the website, or purchases made from us will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Agreement

By continuing to use our Site or place an order, you agree to these Terms of Service.

 

Wholesale Account Terms & Conditions

1. Pricing and Currency

  • Currency: All prices are listed and payable in GBP (£).

  • Price Adjustments: Prices are subject to change without prior notice. However, we value our partnership and will always endeavour to provide as much notice as possible regarding any upcoming price adjustments.

2. Payment Terms

  • New Accounts: Immediate payment terms apply to all new customers. Upon placing an order, you will receive an invoice via email to your provided accounts contact. Orders will be processed for dispatch once payment is received in full.

  • Credit Accounts: Customers may contact us to request a move to credit terms. Approval is granted at our sole discretion.

  • Payment Methods: We accept payments via BACS, Xero Online Payment, and via our Point of Sale (POS) system at the Roastery. All transactions are processed through secure, approved third-party providers.

3. 30-Day Credit Terms

Where 30-day credit terms have been explicitly agreed upon in writing:

  • Due Date: Payment must be received in full within 30 days from the date of the invoice.

  • Credit Limits: We reserve the right to set a maximum credit limit on your account. Orders exceeding this limit will require a balance payment before processing.

  • Late Payments: If an account falls into arrears, we reserve the right to:

    1. Suspend all future deliveries until the balance is cleared.

    2. Withdraw credit facilities and revert the account to "Immediate Payment" status.

    3. Charge interest on overdue balances at a rate of 8% above the Bank of England base rate per annum.

4. Orders and Delivery

  • Order Fulfillment: While we strive for promptness, dispatch is subject to our roasting schedule and stock availability.

  • Retention of Title: All goods remain the property of the Roastery until payment is received in full.

  • Shipping Issues: Any discrepancies, damages, or short-shipments must be reported to us within 48 hours of delivery.

5. Quality and Returns

  • Perishable Goods: Due to the perishable nature of roasted coffee, we cannot accept returns unless the product is faulty or the incorrect item was delivered.

  • Storage: The buyer is responsible for ensuring the coffee is stored in appropriate conditions (cool, dry, and out of direct sunlight) upon receipt.

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Acceptance: By placing a wholesale order, you agree to be bound by these Terms and Conditions. For any queries regarding your account or to update your contact details, please contact the Roastery accounts team: roastery@heartland.coffee